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floor warranties baltimore marylandCarpet Warranties

Only Carpet One can offer the powerful Beautiful Guarantee.  Our number one commitment to you is that you will be happy with the floor you purchase from us and if you are not, we’ll replace it – FREE.  It’s that simple.  It’s that strong. Period!

Qualifying Products & Terms

Flooring products with a Titanium, Platinum, or Gold SelectAFloor warranty carry The Beautiful Guarantee*. If after installation and during the timeframe allotted for The Beautiful Guarantee should you wish to change your new flooring for a different SelectAFloor flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home store will replace it free** with another SelectAFloor style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer's responsibility. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor flooring of the same product category under The Beautiful Guarantee. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. This warranty applies to installations in owner occupied residential settings.

No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home style flooring that has been professionally installed by a Carpet One Floor & Home retailer or Carpet One Floor & Home authorized independent installer.

*Area rugs and custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee. ** See store for details.

  Beautiful Guarantee  Wear Stain Texture
Titanium 120 Days 25 Years 25 Years 15 Years Lifetime
Platinum** 90 Days 20 Years 10 Years 10 Years Lifetime
Gold** 60 Days 15 Years 7 Years  5 Years Lifetime
Silver    10 Years 5 Years   Lifetime
Bronze    5 Years       Lifetime

Ultra 25 is a stain protection warranty sponsored by the 3M Company.  It protects your Titanium level carpet against all stains (no exclusions) for a period of 25 years. 

Everguard is a 10-Year, No Exclusions Stain Protection Warranty sponsored by the 3M Company. At Arcade Carpet One, Everguard is included with all installations of our Titanium Level of carpet. If a stain cannot be removed, the 3M Company will replace the carpet in the room and contiguous areas not separated by a door. In years 1 through 5, 3M will pay for 100% of the value of the carpet at the time of purchase. In years 6 through 10, 3M will replace the carpet at 50% of the value of the carpet at time of purchase. The consumer is responsible for labor for removal and installation of the replacement carpet. 3M requires that the replaced carpet must be disposed of.

All carpet manufacturers recommend that carpets be professionally cleaned every 18 to 24 months using the steam (hot water extraction) method. In addition to removing damaging soil from your carpet, steam rejuvenates the fiber and tightens the twist of the yarn.  Professional cleaning every 18 to 24 months is required by both the Ultra 25 and Everguard Warranties.  "Proof of professional cleaning is required."

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Arcade Carpet One has been installing flooring and carpets in and near Baltimore, Maryland Since 1936.