Showroom Hours:
Monday-Saturday: 10AM - 5PM
Thursday open late until 7pm
Sundays: Noon to 5 PM


Customer Reviews

In March 2017 our family and company suffered a loss with the unexpected death of one our owners. In May 2017, our store came under new management with the fourth generation of the family. Below are our reviews under the new management. Please feel free to discuss any reviews or concerns you may have with us. We look forward to helping you with your next flooring purchase.

7/16/2020 Carpet Installers, Jeff, Bill and Shay are hard working. Laminate installers: Patrick and Brian were wonderful and hardworking. Everyone stayed late to finish the job. Everything was absolutely amazing. My neighbor used you and I have already recommended you to friends and relatives! Anonymous

7/11/2020 Sunni was very accommodating, knowledgeable and friendly. Very easy to work with! Bobby and his crew (Dillion, Alex and CJ) were Excellent! Very Prompt! Very Polite! Very Professional! His mentoring Program is just what young folks need in today’s world Please give them our warmest appreciate for a job well done! Congratulations on running a great local family business! T DiVincenzo

7/6/2020 Lee was very helpful and very knowledgeable. Bobby and Dylan were Fantastic! They made sure I was happy with the carpet and made sure all the furniture was back in place. This is my third time using Arcade. N Fuson

7/2/2020 Sunny in sales was an absolute pleasure. Install team was wonderful to have in our home. They did a fabulous job. I can’t remember his name but the installer was incredible! This experience was wonderful in every way! R Burdette

6/23/2020 Both teams that did my job (Carpet – Bobby) and (Hard surface Pat) Did a fantastic job. Billings

6/17/2020 Have used this company many times Anonymous

6/17/2020 As usual Mark Wilder did an excellent job. This time Bobby, Dylan, Kennin and Sean did an excellent job. Bobby and Dylan were here the most and helped with moving furniture and cleaning up. They couldn’t have done more. I would highly recommend them. I have used Arcade Carpet One for many years. They have now carpeted the whole house. Just a very good experience, overall. N Realo

06/05/2020 I was referred by M Litzinger K Blevins

06/02/2020 I was a walk in. The installers did a FANTASTIC job! G Kirkpatrick

5/29/2020 I called Sunny on the phone and Bobby was at my home measuring within an hour! Bobby and Todd were so great, can’t wait to use your company again! Can’t wait to carpet my upstrairs. Nice to see America working again. It was nice to speak with people who understood me! S Reinhardt

05/28/2020 Good experience with Lee, Mike, Bobby and George. Arcade installed my hardwood floors several years ago. D Strickler

05/11/2020 Staff was great on the telephone and home visit. Your installer was prompt, worked fast and my kitchen looks like a new place. I love my floor and would like to thank your installer! LeShawn

05/05/2020 Your installers did a great job. I am a long time customer. I will continue to use Arcade. By my count you have done five jobs in the past 30 years for my family. One more coming up in the next week or so! K Fagan

05/01/2020 Lee was a great help getting everything ordered and set up. Due to Covid 19 our install was delayed, but we greatly appreciated the quick install once you reopened. Your installers were great and quick. M Poland

3/15/2020 Mark was very helpful. Installers were great workers, polite and respectful. My granddaughter referred me. She’s gotten flooring here M Litzinger

3/5/2020 I had some issues about a very delayed arrival that went well after dinner, but nothing could have been done. They were helpful in helping me to put back all my stuff. They were under a lot of stress due to the delay, but were very pleasant and apologetic. Considering all the confusion about the delay and the misinterpretation of seam placement, alls well that ends well. S Gordon

3/8/2020 Referred by State Farm Insurance. Everyone was friendly S Lee

2/22/2020 Lee Butz was an excellent salesman! He was very knowledgeable and helpful. The installation department were very respectful, neat and did a good job installing carpet. MA Feurer

2/20/2020 Mark Wilder was fantastic to deal with, knowledgeable and professional! There was a manufacture hiccup and I was informed promptly and honestly. Great Job Mark! All of the installers were excellent, friendly and professional! They went above and beyond! I gave you only 5 stars because there wasn’t an option for 10! This was one of the greatest sales and service experience I have had in many years! M Buddemeyer

2/15/2020 Mark Wilder was great. We did not write down the names of the installer but we were very impressed. They were extremely professional and courteous. Our friends recommended your company and we would gladly recommend Arcade Carpet One! Their customer service is spot on! E&J Lomickey

2/1/2020 I have used your services before and was satisfied. Lee Butz matched carpet with our needs. Good communication on the time for delivery. Our installerwas courteous, Professional and worked together to move our furniture. Anonymous

1/31/2020 Mark was great! Thanks so much for the gift. P Bouthnor Jr

1/21/2020 Lee was very helpful! Pat did a fantastic job of installation. We always prefer to support local business! The candy jar was a nice touch by the way. D Jones

1/16/2020 My father was a customer in the early 50’s, and I have previously purchased my kitchen flooring from Arcade. Lee in sales was helpful. Jeff and Brian did a great job on the install. MA Isenock

12/18/2019 Mark was very knowledgeable and helpful. Tom was prompt in scheduling the install. Installers worked hard to install tack strip into our 1940’s old concrete floor!!! I am very satisfied with the whole process to get carpet in before Thanksgiving. Thanks! C. Schwaab

12/10/2019 Lee was really nice. I can’t remember the names of the installers but they did a nice job and were all about doing the job and getting it done. The carpet looks great. The guys were very nice. I am really greatful the carpet was installed before Christmas. B Matthew

12/2/2019 Always good, Mr. Butz was very professional. Both installers were very good. M Ancel

11/25/2019 Mark Wilder was friendly, courteous and professional. He was very knowledgeable of products and very accommodating. He made sure we got our flooring installed in the time frame that we are requested. He is the best. Great job all around. We are very pleased. L&L Hastings

11/21/2019 Lee Butz provided a good experience as usual. Good job, well done. G&B Hayward

11/16/2019 Sunni was very helpful with choices and finance. I believe I got a good quality carpet with a good price because of her! She was helpful helping me load my car with carpet and pad! I had a pleasant experience and would shop again. J Reigle

11/15/2019 I found you on Google. Good experience with Lee in Sales and Mike in installation! A Jenk

11/12/2019 I basically knew what I wanted and how I was going to pay for it. I have used Arcade before. R Schmalz

11/6/2019 Mark Wilder is a positive asset to your organization. Mike was courtesous and made special arrangements to meet the date of installation. Jeff & Brian were professional and efficient. R Marx

10/28/2019 Lee was our sales person. Very pleased with work and time. G Wood

10/15/2019 Mark did an excellent job explaining things and being patient with my family. He’s the best :) Our insurance adjuster recommended you. V Thomas

[No Rating Given] 10/12/2019 Thank you for a nice floor in the kitchen! Bathroom is okay. [No Name Given]

10/8/2019 Pat was our installer. Neat and efficient and helpful. We have used Arcade before. Peters Family

10/4/2019 We have used Arcade before. A Jordan

10/3/2019 We felt the team did an excellent job through the project. This was an insurance claim. Mark Wilder was very responsive and did an excellent job. J Craig

10/1/2019 Mark is the BEST carpet/flooring salesman! There are 2 very small areas that don’t look complete. A small piece of carpeting that probably should have been cut or tucked. P Bourgeois
Company Response: Ms Bourgeois, we are trying to schedule a visit with you but keep getting voicemail, please contact us so we can fix those 2 areas!

9/27/2019 Mark was very helpful & knowledgeable with all types of carpet we looked at. Jeff & Raymond did an excellent job on the carpet installation. C Lipka

9/17/2019 Mark Wilder was our sales associate for this project as well as previous projects. He is extremely knowledgeable, professional and courteous. We would definitely work with him again. We were a little disappointed with the installers. One yelled at the other during the entire install and one slept in the truck while they were waiting for a piece of equipment to arrive. M Pittelli

9/14/2019 Very professional and easy to work with. I have used Arcade before. You went above and beyond by providing and matching the threshold piece which was split between kitchen and foyer. K Wallace

9/8/2019 I am writing this in behalf of my recent visit in your store. I am moving to Atlanta and I will be dealing with a Carpet One Store there. I came into your store to get some ideas about flooring. I talked to your salesman Lee Butz and I told him I would not be buying anything. I expected to get the cold shoulder. He was very nice and tried to help me. That is a tribute to your fine organization and your customer service. Thank you for all of your help. C Edwarses

9/1/2019 Lee Butz was great and very informative. Installers worked hard from the time they arrived until completion of job. There were very nice and efficient. D Sovardas

8/30/2019 Lee did a wonderful job and explained the carpet and tile. Patrick did a good job installing the kitchen by himself. K Frederick

8/10/2019 I worked with Lee Butz and he showed interest in what I wanted. The two men that installed the carpet were kind and pleasant and overly concerned about my Dad – it was a hot day. I do like using family owned business. K Frederick

7/25/2019 Lee Butz was a great help for our final decision. I have shopped at Arcade before. I like to support local businesses! J Jacksits

7/17/2019 Lee is Great. C Edwards

7/13/2019 Everything was good. D Abrams

7/13/2019 Great Experience! Thank you! Especially to the gentleman on Rossville Blvd. P Kessler

7/12/2019 Happy. I have bought flooring from Arcade several times. S Rapisarda

7/5/2019 I have used Arcade many times! B Martin

6/26/2019 I am a previous customer of Arcade (3rd time!) Thanks Lee for the jar of candy! K Fagan

6/21/2019 Mark was very pleasant and knowledgeable throughout the entire process. Thank you! Mike was very efficient in setting up the install date. Thank you! The install time were very punctual and efficient.

6/12/2019 Lee Butz was great. The team did an excellent and professional job with installation. D Cuneo

6/1/2019 Lee was helpful, both gentleman who installed were great. Your installers were professional and helpful. J Lawson

5/28/2019 Lee Butz did an excellent job of explaining everything and making suggestions to us. Mike kept in touch until week picked a date for installation. Don’t know the names of the installers but they worked very hard and did an excellent job. Every phase was handled extremely well. C Kelley

5/16/2019 Very Friendly and Very Helpful. Installation department did a great job – No complaints. G Hayward

5/14/2019 This company was recommended by Allstate. I had a homeowners claim. They did a GREAT JOB! J Pumilia-Hafner

5/9/2019 I have used Arcade Carpet One/Mark Wilder for many years. He is very good at his job. For the first time, I had Jeff and Brian install my Carpet. Not one complaint. I hope they’ll be available to install my master bedroom carpet. N Realo

5/5/2019 Lee was great! Installer (Jeff) and assistant were extremely professional and careful moving furniture. L Marcinko

4/22/2019 It has been wonderful working with Mark Wilder for many years. The original installer became unavailable at the last minute with only 3 hour’s notice (Over Easter Weekend) Mike was able to send an excellent installer (Scott) who arrived at 730 AM as promised and did a great job. N Realo

4/1/2019 Everything was good. No Name Provided.

3/24/2019 The leg was broken off TV stand, when it was moved. Initially we were told it fell off, but later we found the pieces. P Savoie

Company Response: Upon further investigation, it was determined that our crew did indeed cause damage to this customers entertainment center. A new entertainment center was provided to this customer at the company’s expense.

3/15/2019 Lee knows his stuff, very pleasant. Great installers too. S Fitzhugh

3/13/2019 Very easy shopping experience. Nice Guys and very helpful and accommodating. P Bourgeois

3/11/2019 Have worked with Mark Wilder for many years – excellence all the way! Corey has installed our carpet many times. I always request him because he does such a great job. N Realo

2/9/2019 Sales Rep was informative and knowledgeable about the product. Installation team were right on time and did an excellent job, they should be commended for their Excellent work. They make your company look good with their expertise in installation and cleaning up after themselves. I am VERY pleased with my new carpeting! I will be calling Arcade Carpet in the future for other carpeting needs. I am born and raised in Hamilton and am glad to patronize an old Hamilton Business. I love the personal touch of the candy gift! D Weston Jr.

1/29/2019 I would refer anyone to you! Good job on all, Timely too. R Woodfill

1/21/2019 Always great working with Mark. The install team was friendly and enjoyable to work with. We enjoyed talking at watch Pat & Tyler work, sometimes we teased them. R Weller

12/17/2018 Lee was Awesome! This company is amazing. Again, great experience with Lee, who is amazing, through and professional. Metcalfe

12/15/2018 Lee was great! Cancelled first install, due to weather. Was upset about one of the installer took our toilet tank lid off our toilet and left it on our hallway floor. Not sure what he was doing. Had to tell him to put the floor vent back on the floor. Floor looks good, but this was the worst experience with installment we have ever had. C & J Edwards.

11/29/2018 J Nelson

11/26/2018 Defective glue was used. Within a day or two I had large bubbles. Charley V inspected it and it was corrected (completely new carpet and glue) promptly. That’s service. J Mitchell

11/23/2018 I have worked with Mark for 5 years and have always had a good experience. Corey has been my installer before too. Never a problem. N Realo

11/15/2018 Everything was laid out nicely. The installation was set up by Sonny and they arrived promptly! As they finished each room, I would inspect it. They did 3 rooms. They did a great job and I would recommend them to everyone! This is the 4th time dealing with Arcade, stemming from laminated install back in the 1990’s. I am a satisfied customer again! P Snyder

11/03/2018 Referred by State Farm Ins. Everything went well. B Wilson

10/31/2018 Long time customer- Used Arcade Carpet One several times. Thanks for the candy. D Gallagher

10/26/2018 Lee was very helpful, Excellent work. Careful with moving furniture – everything was put back properly. K Locke

10/24/2018 My only issue is the molding by the steps is loose and holes in wall by molding. Large chip out of piece of molding in living room. Also didn’t like that your financing options start interest day of order not when we received product. L Kilchenstein

10/19/2018 Rewriting the contract for my $10 addition was a bit much. Great service, all is well. Well wished till the next time. M Frederick

10/03/2018 I am a customer of many years, and will continue to be. L Sarris

08/25/2018 time given for the appointment was not the actual arrival time. Still, job was great and I am a happy customer. J Rice

07/31/2018 Everybody in this process was great!! S Butz

07/31/2018 Corey did a very good job! K Groncki

07/21/2018 It looks good. R Roemer

07/20/2018 Mark came to my home. He was polite and very professional. He explained all procedures in a clear way. Scott did a fabulous job. Very neat, through and clean. He is an excellent work – removing carpet, staples and tack strip. It was a tedious and time consuming job. The result was fantastic. We are very pleased with our house looks now. Thank you. D Bauer

07/20/2018 It was great!! Pat our installer was wonderful and very good. We used you 2X before and will call again next time we are in need. R & S Rims

07/19/2018 H Kraft

07/16/2018 Scott was possibly the best ‘contractor’ I have ever had in my home. He went above and beyond in his service, including putting the baseboard molding back up. Sunny was awesome too with keeping me updated about scheduling!! And she dropped a ‘thank you’ bag by my house. N Dobbs

07/09/2018 Very professional, Timely and a great job! P Kowalewski

07/01/2018 Never notified of installation date. I had to call 2X. Topper

06/27/2018 Lee made the experience easy and helped to provide timely installation for our son to move in, on time. Corey the installer was informative and professional. The job was timely and neat. G Wagner

06/20/2018 Nice Job! Handle tricky areas nicely. J Clore

06/19/2018 Everything good A&C Reed

06/17/2018 Mark has a great sense of humor and a good way with customers. He was fantastic to work with. Pay and Reynaldo were wonderful and did a fantastic job. They cleaned everything up well. Pat went the extra mile by cutting out some pieces of carpet for me to save and then moved them into position, carrying them upstairs and unrolling them for me. J Sanford

06/01/2018 Third purchase from Arcade Carpet One! We returned again because we have always been pleased with the service. The installers were careful of my belongings, hardworking and pleasant. I was pleased. JA Sperling

05/30/2018 Wonderful! Lee waited for me to get off work for our appointment, held the store open for me. Once again having Arcade put down a kitchen floor has been a success and pleasure. Cannot say enough about Scott. What a wonderful young man. His attention to detail in not only doing the job but making sure nothing got dinged or paint scratched was wonderful. Also attesting to Scotts merit, includes but is not limited to his heroically killing a very nasty looking and rather large black spider that had the audacity to take up residence on my powder room mirror. Thanks again Scott! Thanks Sunny for the pleasant phone call to set up the appointment. Again wonderful service, in a world where good service has all but gone out the window, in this day and age. B Mize

05/24/2018 Corey and his helper were very good at installing carpet. A little disappointed with the shading on the carpet. I was expecting one shade but it shows darks and lights. S Stern

05/20/2018 Mark was very pleasant & Helpful. He gave us Oriole bird Autographs for our grandsons, they loved it! Corey was a great installer. Very Neat, and careful with a recently painted walls. D Koch

05/14/2018 Outstanding! Careful, knowledgeable when moving furniture and putting back in place. Beautiful job! B & D McIntyre

05/11/2018 They did a great job. Mark was very helpful, especially in working with our insurance company. C Cowles

03/29/2018 Very Good RE Zellner

03/18/2018 Corey layed our carpet, he is awesome! He’s great and knows his stuff. Wonderful guy. K Savoy

03/08/2018 Mike was very professional notify us when the installation got to start the big job. Pat was very good, professional and knowledgable. We love the floors, want to thank Lee as well for showing us different floors. We are happy we used Arcade Carpet One H & K Carmichael

02/28/2018 Pat was very congenial and did a great job Looking forward to hopefully having Arcade recarpet out entire home. JB Baker

01/18/2018 Very professional and pleasant. I can tell Pat was experienced and knowledgeable with regards to our installation. This is very important. Delightful overall experience. S Sutton

1/15/2018 The carpet is fine. I am happy with the carpet. I am not happy with the service from Arcade Carpet One. I took off work for this job. They were due at my house between 9 and 930. At 8:30 they call to say they have to come another day due to the snow. There was only 2 inches of snow and it was barely snowing. I had to take off a second day of work. Based on how long it took them (less than 3 hours) had they done the job the first day, they would have left my house in less than 4”. This isn’t preschool here folks, people work when it snows.

12/30/2017 First job with this company. Would use again. We are very busy during the week and could not close the office to have the floors done. We were leery with giving strangers a key to the office, but we came in Monday morning and absolutely love the new tile. Will be calling you when I need tile in my house. Jerri K

12/17/2017 We have used your company on two other occasions and have always loved the selection and service. When they called to schedule, we made a point to say they needed to be out of the house before sundown. We celebrate the other holiday in December. One of the men asked the other if he wanted him to grab him food from the truck. We heard him tell the man not to bring food into our home because ‘we were kosher’. We greatly appreciate your team respecting our faith while doing an outstanding job. Scott B

12/2/2017 My dishwasher overflowed. This company was recommended by my insurance company. I was happy with the shopping experience and the time table, at first. Pat and his helper pulled up all the flooring and it was still wet. It’s been more than a week since the flood. They couldn’t do the job because the new floor won’t stick where it’s wet. So I was left for another week, while it dried with sub floor in my kitchen and having to take another day off work to get it finished. In the end everything looks nice, but living for a week in such a state was really upsetting. Carla S

11/17/2017 Thank you for rushing my job. We puts our tree up the week before Thanksgiving. Mark called to let us know the carpet was in stock. The man that called to schedule told me, he could get us in as a second job of the day if it was okay for them to start at 2 PM. Heck Yeah! They were done by 6. We will be putting up our Christmas tree this weekend. Thank you and Merry Christmas to Arcade Floors and Carpets.

11/9/2017 We hired Arcade Carpet One to do a small, but intricate job in our foyer. I wanted tile, but I wanted it in a diamond pattern so it would be pretty as well as functional. Mark helped me pick it out and we looked at design layouts online. Patrick did the job and what a craftsman! It took him most of the day, but now I have artwork on the floor. Thank you for the surprise too. Dr & Mrs. Allen F

10/6/2017 I wasn’t so happy at first. My carpet was beautiful when Corey left. That weekend I vacuumed and it came right up in the corner. I called and left a message on the answering machine. Mike called me back by 915 on Monday. He said “things happen and I’m so sorry it happened to you. When would be a good time for Corey to come back and fix this?” I really appreciated that. They jumped right on the problem. Corey was back on Wednesday. He said he was sorry, he missed something. No one avoided responsibility or blamed anyone. They just fixed it. They gave me a jar of candy too. Nice company. I’ll use them again Marcella W

9/18/2017 We really appreciate you people going out of your way. I thought I would pick out floor Monday and you would put it down Wednesday. I didn’t think about ordering and shipping. When they said three - four weeks, we were disappointed. Mark measured on Tuesday, confirmed it was available on Wednesday. The girl called us the following Friday to schedule. We couldn’t find dates that worked for us or them, then she called back and said she could do it tomorrow (Saturday) and not charge us for weekend labor. Scott arrived at 8:15 Saturday morning. He politely asked if he could stay past 4 and finish rather than coming back Sunday. He left at 6:30 and we had perfect laminate floors. Will always recommend. Feel free to send people to look at my floor for reference. Mary and Syd U

9/5/2018 Went to Arcade, thought they were $$$, so we went to Home Depot. So long as you want Gray or Beige (and we did) Home Depot has it. By the time Home Depot added in all of their extra’s we were back to the Arcade Price, so we went back. Mark let us take samples home and sealed our deal with the Beautiful warranty. If the gray was too dark after we painted, I could get a lighter shade for free. We didn’t need it because it really was beautiful. Thank you for the gift bag. Husband ate all the chocolate. Would recommend. Bella V

9/4/2017 Lee is wonderful. You should give him a raise! We came in your store 4X looking at hardwoods. It was a decision we had to live with for the rest of our lives, so we had to be sure. He never rushed us and he let us take samples home. Pat and a helper did the work. It took 4 days and I was impressed that every day before they left, they cleaned themselves up and left our home tidy. Also thank you for the candy jar. You run a classy place. Ron and Karen M.

8/23/2017 Everything was great except they were 2 hours late. Was supposed to be here 9-10 and they called at 8:30 to say they would arrive closer to 11 and still didn’t arrive till 11:20. They did finish the job in a few hours and it looks great. Would have been a 5 if on time arrival. Jim R

8/1/2017 Arcade has a lovely store. Installation was ok. The crew looked a little rough around the edges though. They spoke to me and were polite but I was a little uneasy. Two hours later they said goodbye and one nodded, and left me with beautiful carpet. We are happy and will go back, but I only gave 4 stars because I was a little uneasy with the carpet men. Mrs. Joseph D.

7/14/2017 The first thing we did when we moved in was take up the awful carpet hoping to find perfect wood floors. They were in less than desirable condition. You did a wonderful job with the repairs of the bad pieces (I can’t even tell) and the sand and refinish job makes them look like they are brand new. Will certainly recommend. John M. H

7/1/2017 Was referred to Arcade by neighbor. They had carpet put on their outdoor balcony. We thought it looked so nice, we went to the store and talked to the same person – Lee. We ordered the same carpet the neighbor did (different color) and now the ugly concrete is covered and our balcony is like an extension of the living room. Jill K.

6/25/17 No problems. Good job. Would use again Mike C

6/19/17 It was all good. Russell C.

6/10/2017 We have used Arcades Flooring in the past. Fran helped me the last time, but Mark was just as good. This was a small job of just our basement steps. Mark didn’t make me feel like I was wasting his time even though I had only a little job. Thank you for showing me the stock carpet. It was so much cheaper and our steps are less treacherous. Thank you for the candy! Marianne H.T.

6/1/2017 I love my rugs! Korey and Shawn did a wonderful job. They look nice and we think our house is warmer! Hazel S

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Arcade Carpet One has been installing flooring and carpets in and near Baltimore, Maryland Since 1936.