Our Customers Think of Us
While we have always been committed to customer service, in 1995,
we adopted a very in depth Customer Service Program. There are numerous
parts to this program but the keystone is the Customer Survey. We
send a survey to every customer along with a stamped, self addressed
envelope. We receive approximately 84% of our surveys back which
is a very high percentage as surveys go. From those surveys, we
are able to grade each department in our company and get an Overall
Customer Satisfaction Score. Our Overall Customer Satisfaction Score
for our most recent quarter was 95.5%. Below are just a few
of the verbatim comments directly from this past quarter's surveys.
"This was our second time having carpet installed and we
are very pleased with your store. Thank you!! P.S. Mark was great!" Laura B.
"Our recreation room is beautiful. Thank you. This was the nicest
experience I have with a company in years from being helped in the
store to having Shawn and Jeremy in my home for three days. I know this
was a large job with some outside issues but Arcade handled all them
with professionalism." Mary E. P.
"Our son recommended you to us. Very attractive and
friendly shopping. Our installers were excellent. They worked hard and
cleaned up when they were finished. I would definitely recommend Arcade
to anyone." Elvina W.
"My wife and I are very pleased with entire job."
We appreciated Mark's low key approach. Once he ascertained what we
were looking for, he led us to the right area and allowed us time to
talk but he was there if we had questions. We also appreciated
Patrick's expertise when he was faced with a damp basement floor. At
his suggestion, we bought a dehumidifier and that enabled Patrick and
Cameron to finish their job the following day." Helen B.
"This is our second purchase from Arcade. Lee was great and Installers
were great. I only gave you a 9 because no one is perfect." Bonnie C.
"Wonderful Job. Excellent installers. Please thank Mark for us."
Showroom updated from our previous experience. Very nice. Vernon was
great…a real gentleman. Installers were Excellent, Kind, and Paid
attention to detail." Marshall O.
"Have dealt with Lee Butz on several occasions-only place we shop for
carpet." David M.
"The first contact was in our home to look at the floor as a friend
recommended Arcade. Very professional, knowledgeable, answered all
questions and made suggestions. Installers improved the threshold where
the new floor meets the old floor beyond our expectations." Amy S.
"Because of past positive experiences with Arcade Floors,
I am a repeat customer." Deborah B.
"I was impressed from the time I walked in the front door. The 2 men
who did the install, did a great job and were very professional." David